Customer and Technical Support

Answer questions, find documentation, request service, contact us and much more.

Printer Self-Service Selector

Portable Printers

Click on your printer to visit the Owner Support page to view product, accessories, documents, videos, downloads, and more.

Desktop Printers

Click on your printer to visit the Owner Support page to view product, accessories, documents, videos, downloads, and more.

Not seeing your printer? Visit our printer support page.

Frequently Asked Support Questions

What’s the cutoff time for same-day shipping?

For same day shipping, your order has to be processed by 12:00 pm AEST.
*Online orders take 30 minutes once they generate a confirmation number to be processed.

How can I request product certification information?

Follow the link below to request quality, regulatory compliance, trade compliance and other product certification information.

Request Product Certification

Does Brady make custom products?

Definitely! Contact our customer support team for more information and to request a quote.

Can I buy Brady products locally?

Yes you can. Use our Distributor Locator to find a distributor near you.
*Be advised we have no way of knowing a distributors stock.

Is there a minimum order requirement?

Certain categories of products do require a $49 purchase minimum.
*Brady AU minimum order value is $50.00 with a $15 freight charge

Where does my order ship from?

Most of our products ship from our Sydney Warehouse.

Does Brady sell direct to end-users?

No, we only sell through our distributor partners.

Can I get help finding the right product for my needs?

Our resource center has several tools to help guide you. Resource Center

How do I get my printer repaired?

If you need to get your printer repaired, please contact your local Brady distributor to arrange for the printer to be returned to Brady. Distributor Locator

Can I get help with Brady Workstation?

How do I fix an error code on my printer?

How do I fix calibration issues on my IP Series Printer?

How do I submit a quote request?

Please use our Contact Us form. Contact Us

Does Brady offer product samples?

Certain products and materials do offer samples. If you are interested in a potential product sample, please contact Customer Service or your local Brady Representative.

Need help with your order?

Order status, product information, shipping questions, service quotes, and more.

Send us your question

Complete our short form and one of our representatives will contact you.

Customer Support Technical Support

Find distributor
Providing a range of Identification Solutions & Services throughout Australia and Worldwide
© Copyright Brady Worldwide Inc. Prices are suggested only & exclude GST. *MSRP (Manufacturer's Suggested Retail Price).